Privacy Policy – Renew

Last updated: 03-02-2026

Renew respects your privacy and is committed to protecting your personal data.

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1. Information We Collect

Sellers

For sellers who register on Renew, we may collect:

• Name, email address, phone number
• Account, listing, and transaction details
• Payout and payment-related information
• Messages exchanged through the platform

Buyers

For buyers who purchase without registering, we may collect:

• Contact details required to complete the transaction
• Payment and transaction information
• Delivery or pickup-related information

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2. How We Use Your Information

Personal data is used to:

• Operate and manage the Renew platform
• Process payments and transactions
• Enable communication between buyers and sellers
• Provide customer support
• Prevent fraud and ensure platform security
• Comply with legal obligations

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3. Payments

Payment information is processed securely by Renew’s payment service provider. Renew does not store full payment card details.

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4. Data Sharing

We do not sell personal data. Information may be shared only with:

• Payment service providers
• Technical service providers supporting Renew
• Buyers or sellers when necessary to complete a transaction
• Authorities when required by law

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5. Data Security

Renew applies reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

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6. Data Retention

Personal data is retained only for as long as necessary to provide services, complete transactions, or comply with legal obligations.

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7. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to applicable laws.

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8. Cookies

Renew uses cookies to improve platform functionality and user experience. You may manage cookie preferences through your browser settings.

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9. Changes to Privacy Policy

This Privacy Policy may be updated from time to time. Continued use of Renew indicates acceptance of the updated policy.

1. Overview

Renew is an online marketplace connecting buyers and sellers of pre-loved items in Qatar. Renew is not the seller of listed items.

2. Item Condition

All items are sold “as-is” unless otherwise stated in the listing.

3. Item Receipt Confirmation

Receipt confirmation is completed only via OTP (One-Time Password) verification on the Renew platform.

4. 24-Hour Review Window

Buyers have 24 hours from OTP confirmation to report an issue. If no issue is reported, the transaction is considered final.

5. Reporting an Issue

Issues must be reported using the “Report an Issue” feature on the platform within the 24-hour review window.

Valid reasons include:

• Item significantly not as described
• Wrong item received
• Item damaged beyond disclosed condition

6. Order Cancellation

Buyers may request cancellation within 24 hours after item handover, subject to this policy.

7. Returns

Returns are not automatically guaranteed and are reviewed case by case. Approved returns must follow Renew’s instructions.

8. Refunds

Approved refunds are processed through the original payment method. Processing times depend on the payment provider.

9. Non-Refundable Situations

Refunds may be denied for:

• Change of mind
• Personal preference
• Late issue reporting
• Normal wear of pre-loved items

10. Dispute Resolution

Renew may assist in dispute resolution but does not guarantee outcomes.

11. Abuse of Policy

Renew reserves the right to reject requests or suspend accounts in case of abuse.

12. Policy Updates

This policy may be updated at any time.

13. Contact

Email: renewstoreqa@gmail.com